Evaluation
We are obsessed with creating unforgettable experiences, so we make the customer experience measurement easy and juicy.
We help you to extract all the juice, get feedback in every channel and touch point you want. We focus on getting insights that generate action. Limetropy tools allow you to understand what delights your customers and makes your brand experience great.
Information without action is pointless. Act in the moment. Limetropy gives you the power to hear what your customers are saying in real time.
Co-creation
Stop calling them customers and start calling them co-workers. For Limetropy, it’s not enough to know how the experience was. We go further, helping companies to know what their customers want and help them to co-create it.
Limetropy Co-creation engages with your customers to help create the future experience. With Limetropy, it has never been easier to design and test products, services and experiences. Use your customers’ insights to reduce risk and cost.
We are team players and firmly believe in the importance of team-based enterprises, so we provide the tools to make it possible. Co-creation is the keyword.
Social Media
Everyone and their mothers are on social media. Your customers are talking about you in social media…why not use Limetropy Social to gather, analyze and report it?
Every day customers search for your brand online. The opinions of others can have a huge impact on revenues. With Limetropy Social you can monitor, analyze and interact with Social Media. And take immediate action.
You can listen wherever your customers are talking. And now you can create surveys – personalized for each customer – in Social Media.
We love to share. And with Limetropy Social you can invite your fans and happy customers to share their experiences. As easy as that your brand starts to grow organic promotion.
Incentives & Rewards
Gifts shouldn’t be something that you only give in special occasions.
The use of rewards and incentives are essential for the development of a memorable experience. Limetropy Rewards allows you to celebrate great experiences and create a better relationship with your customers. Limetropy lets your “co-workers” (customers) share their full experience in a more meaningful and engaging way.
Limetropy Rewards creates incentives that your people will love. Through our app, your “co-workers” can receive notifications of
special offers and gifts – and claim them just by sharing their experience.
Every customer is unique and has different needs. Our technology integrates segmented promotions and campaigns through social media. We love to make customers happy, anywhere and anytime.
Features
Invitations
We are everywhere. Get the experience of your clients from any device, at anytime and anywhere. If they have something to tell you, you will hear it. Customers can share their stories in response to invitations by email, text message, social media and point of sale.
Surveys
Languages
Language: We speak english…官话, español, ру́сский язы́к, português… No matter what your customers speak, we have the solution for you. Klingon you may ask? We’ve got you covered.
Existing Systems
We don´t like to brag, but we get along pretty well with everybody. Limetropy allows to integrate information of diverse sources and already existing systems. Also you can import data from your CRM, ERP, PoS. All the important information for you will be there.
Text Analytics
More than just words, our text analytics extract the juice of your customers’ comments. Limetropy will give you greater insights than the sum of their parts. It doesn’t matter if you have unstructured data, semi structured data or social reviews, will help you make better decisions.
Real Time Alerts
Act in the moment. In a world where we are less patient and more demanding, acting at the right moment is crucial. Limetropy real time alerts allow you to take action on key customer experience issues with automated and targeted notifications.
Case Management
Keep an eye on it. Everybody knows that in order to have a good reputation, you need to manage complaints and issues properly. We have designed a wonderful tool that simplifies this process.
Dashboards
All the information that you need in one place. Each Dashboard monitors performance and highlights actions to improve the experience.
App
Take us with you, we are not heavy. What your customers are saying is at your finger tips through our app.
Support
Just like Rick Astley, we are never gonna give you up and we certainly never gonna let you down. Our team of experts are available for you 24/7.
Security
We know how to keep a secret (pinky promise). Your customers’ information needs to be protected. And we make sure we keep it that way.
Email Marketing
Send what your customers want to receive. With Limetropy, you can send specific promotions and information to your customers, based on
their social media profile. We love to be connected.