Not all voice of the customer (VoC) programmes are created equal. You're asking for your customers' feedback, but are you making the most of it? Here are 5 things that mature VoC programmes do well. Collect However your customer chooses to interact with you, they should be able to give feedback. And if you don't [...]
All bets are off. Coronavirus has created a situation in which customer experiences have been turned on their heads. Broadly, the definition of a good customer experience is one that meets the customers' expectations. Usually these expectations are set by a variety of sources, Matt Watkinson wrote about expectations, some of which are under the control [...]
Limetropy UK are delighted to announce a strategic partnership with Jericho, a customer experience consultancy who help their clients reduce churn and increase customer lifetime value by ensuring that both customers and employee have a world class experience. With over 20 years in customer experience, they are the perfect partner to transform your organisation. Find [...]