Does your Customer Feedback do this? – 5 things that mature Voice of the Customer programmes do well
Not all voice of the customer (VoC) programmes are created equal. You're asking for your customers' feedback, but are you making the most of it? Here are 5 things that mature VoC programmes do well. Collect However your customer chooses to interact with you, they should be able to give feedback. And if you don't [...]