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We can’t help ourselves – here’s another CXWG challenge….

At Limetropy, we love a challenge. It's what has helped our clients ensure they are getting the voice of the customer heard throughout lockdown, leading to better judgements and keeping aligned to the changing customer expectations and needs Covid-19 has created. Our latest challenge takes us back to one of our favourite endeavours away from [...]

By |2020-09-23T19:57:19+00:00September 23rd, 2020|No Category|0 Comments

Limetropy’s CX Learning Library is now open!

For now We have created a very special area for very special CX types. Earlier this year we launched the Customer Experience World Games. 175 talented CXers from across the globe volunteererd their time to help others. Across several games the players remotely created 29 business ideas and solutions for charities, social causes and independent [...]

By |2020-08-12T10:49:45+00:00August 12th, 2020|No Category|0 Comments

A ‘how to CX’ guide for independent cafe owners – inspired by the Customer Experience World Games

Challenge 3 at the Customer Experience World Games centered on Charlie's Cat Cafe which was closed during lockdown. It was voted the favourute challenge by the players at the closing ceremony. 6 entries with over 60 ideas presented. The judges were impressed with the content and the passion put into the entries. A commitement which [...]

By |2020-08-05T13:16:27+00:00July 27th, 2020|Customer Experience World Games|0 Comments

Podium places for CX World Games: Challenge 3

The Customer Experience World Games competition is hotting up, with new teams on the podium for Game 3. The CX World Games consists of 6 teams made up of 160 talented CX practitioners from across the globe competing virtually in teams to solve challenges for organisations who are looking to improve experiences for their customers, employees, communities, [...]

By |2020-08-05T12:33:42+00:00June 22nd, 2020|Customer Experience World Games|0 Comments

Does your Customer Feedback do this? – 5 things that mature Voice of the Customer programmes do well

Not all voice of the customer (VoC) programmes are created equal. You're asking for your customers' feedback, but are you making the most of it? Here are 5 things that mature VoC programmes do well. Collect However your customer chooses to interact with you, they should be able to give feedback. And if you don't [...]

By |2020-08-05T13:07:30+00:00June 13th, 2020|Voice of the Customer|0 Comments

Winners revealed for CX World Games: Challenge 2

The results of the second challenge at the CX World Games are in! The CX World Games consists of 6 teams made up of 130 talented CX practitioners from across the globe competing virtually in teams to solve challenges for organisations who are looking to improve experiences for their customers, employees, communities, and society in general and [...]

By |2020-08-05T13:11:14+00:00June 1st, 2020|Customer Experience World Games|0 Comments

Customer Experience World Games: Round 1 complete!

What is the Customer Experience World Games? 6 teams made up of 130 talented CX practitioners from across the globe who have come together to compete virtually in teams to solve challenges for organisations who are looking to improve experiences for their customers, employees, communities, and society in general and need our help because [...]

Adjusting your VOC for Coronavirus

All bets are off. Coronavirus has created a situation in which customer experiences have been turned on their heads. Broadly, the definition of a good customer experience is one that meets the customers' expectations. Usually these expectations are set by a variety of sources, Matt Watkinson wrote about expectations, some of which are under the control [...]

By |2020-08-05T13:01:33+00:00April 22nd, 2020|Voice of the Customer|0 Comments

Limetropy Announces Partnership with Jericho

Limetropy UK are delighted to announce a strategic partnership with Jericho, a customer experience consultancy who help their clients reduce churn and increase customer lifetime value by ensuring that both customers and employee have a world class experience. With over 20 years in customer experience, they are the perfect partner to transform your organisation. Find [...]

By |2020-08-05T14:56:17+00:00March 7th, 2020|Consulting Partners, Voice of the Customer|0 Comments