The results of the second challenge at the CX World Games are in!
The CX World Games consists of 6 teams made up of 130 talented CX practitioners from across the globe competing virtually in teams to solve challenges for organisations who are looking to improve experiences for their customers, employees, communities, and society in general and need our help because of the crisis.
If you haven’t already heard about the CX World Games, you can catch-up on what the initiative is all about here.
If you have, then you’ll already be up to speed with what we’re trying to achieve with the games, and the success of the first challenge, which had teams battling it out to create alternative experiences for a charity to raise funds during lockdown (more details here).
Challenge 2 was to help start-up, Nineteen AI, whose focus is on using AI to support families and businesses to move back into normal life, post-lockdown.
The teams were required to suggest a Voice of the Customer strategy for the project, which had to include customer feedback collection and customer service elements. Janelle Mansfield from Nineteen AI said, “every entry has sparked so many ideas”.
The winners of round 2 were the Accelerators, led by Shane Goldberg of CustCore Consulting. His team, which comprises CXers worldwide, came up with a solution that the judges felt was a well-constructed entry focussing on both the VoC and the Customer Service requirements of the challenge, they were blown away with the quality of the submission.
Shane had this to say:
“It’s great to have won Challenge 2 in the CX World Games. What is even better is knowing that we are able to help organisations and people in need during this crisis. The Accelerators team is made up of a group of really enthusiastic, knowledgeable and innovative CX experts and I can’t thank them enough for all their inputs and help in pulling together our challenge solutions. We are having a lot of fun participating in the Games, and look forward to the next challenges.”
Podium places in this challenge went to CX Punks, who were also commended in the first challenge – really great to see such consistent high performance, but hopefully not a case of always the bridesmaid!
The other commended entry was the CX Rockstars, captained by CX rock legend James Dodkins. He nominated Sharon Boyd as his player of the challenge.
Sharon said, “It has been such an uplifting experience to be able to put our skills and experience to be a combined force for good.
“Everyone on the team brings unique and different knowledge, and being so global means we have fantastic and enriching debate. It has been a learning opportunity for us all, and through our joint mission, we have moved from strangers to a close-knit, high-performing team in just a few weeks.
“It has been a fantastic opportunity to harness the power of CX, in a global situation and to really make a difference!”
The judging panel is made up of games sponsor Limetropy’s customer experience consultancy partners, MyCustomer editor Chris Ward and Prof. Dr. Phil Klaus, a leading CX academic.
Manuela Pifani, a fellow CX World Games judge added;
“I am really enjoying being a judge in the #CXWG2020 and I’m delighted to be able to play a small part in helping UK businesses address the implications of Covid-19.
“The second challenge moved the focus from ideating a fundraising campaign for a charitable cause to designing an AI-powered insight-generating solution to help children transition back to school – and again it inspired innovative responses from all the teams.
“Their enthusiasm, creativity and generosity is amazing and demonstrates the amplifier effect that great CX thinking and co-creation can have on businesses, the community and people.”
Challenge 3 has started and the deadline is 5th June, at the end of which we’ll be announcing the cumulative result for the games so far – best of luck teams!
This article was first published in MyCustomer.com – read the original.